How to close multiple incidents in servicenow at once

How do I withdraw an incident in ServiceNow? Navigate to Incident > Open. Open the incident that you want to resolve and close. In the Resolution Information section, fill in the fields. Table 1. Resolution Information fields. Field. …. Click Resolve. The incident is in the resolved state. Click …

Procedure. Select the check box beside each incident that you want to close. Right-click on any list column header and click Update Selected. Set the value of State to Closed. In the Resolution Information section, select a Resolution code and enter your notes in Resolution notes.

How to resolve multiple incidents at once – ServiceNow

Sure, you just need to navigate to your incident list. Type incident.list on your navigation window. From there you select once the state column and while hitting control button you start selecting all the records you want to update.Then you double click on any of the records and update it to resolved. That’s going to set it to resolved for all.

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ServiceNow – How to Update Hundreds of Records Without Knowing Code or Script in Kingston Video Answer

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